Terms Of Service & Cancellation Policy

These terms and conditions apply to www.xchangeapproach.com and any other website you can access through xchangeapproach.com that does not have separate Terms and Conditions. By accessing www.xchangeapproach.com, you accept the following Terms and Conditions without limitation or qualification. If you do not agree to these Terms and Conditions, do not use this website. Your use of xchangeapproach.com and related websites constitutes consent to these Terms and Conditions. These Terms and Conditions may change at any time without notice.

The contents and arrangement of this site are the property of xchange. All licensed copyrighted materials and trademarks used or referred to in this website are the property of their respective owners. xchange grants you a non-exclusive, limited permission license to access this information and content available through this website which may be revoked at any time.

This site and content provided in this site may not be copied, republished, uploaded, posted, transmitted or distributed in any manner without the express written consent of xchange except that you may download, display and print one copy of the materials solely for your personal, non-commercial use. No links, mirroring, framing or reframing of this website is permitted without express written consent of xchange. xchange may block any crawlers or bots at its discretion.

The information and content on this site are provided for educational and entertainment purposes only and does not create a business or professional services relationship with xchange. Information and content may not be accurate and may contain errors. Before pursuing a decision or taking any action, you should consult with qualified professional advisors who understand your particular circumstances and who are obligated to protect your best interests.

Any use you make of this information or content provided on xchangeapproach.com and related sites is at your own risk. In no event will xchange or its owners, employees or third party service providers be liable to any party for any direct, indirect, incidental, special, exemplary, consequential or other damages on any basis arising out of or in connection with information or content provided via this website.

xchange is domiciled in Ohio and you agree that any legal proceeding relating to this site shall be governed by the laws of Ohio. You are responsible for complying with the laws of the jurisdiction from which you are accessing this site as well as the laws of Ohio and the United States. You agree that you will not access or use the information or content available via this website in violation of any applicable laws or regulations.

Any information you submit through this site shall be deemed non-confidential and non-proprietary and you grant xchange the right to use it in its ordinary course of business. You represent that you have the lawful right to submit such information.

MEMBERSHIP TERMS OF SERVICE:

xchange Membership is an annual commitment, which automatically renews as a monthly commitment after your 12-months of membership commitment, unless you elect to renew your membership for another 12-month commitment.

30 days prior to your annual renewal date, xchange will email you with a 12-month renewal offer, including the renewal rate and your new expiration date. 

If you elect to renew your membership, you are committing to another 12-month term.

If you do not elect to  to renew using one of our annual renewal offers or do not respond to the renewal email, xchange will automatically:

    1. Renew your membership and the member subscriptions that you are enrolled in at the current market rate at the monthly payment option.
      – Level 1: $250 per month
      – Level 2: $600 per month
      – Level 3: $1,000 per month
    2. Charge the applicable membership level fee to either the credit card you have on file or a credit card you add to your file.
    3. Please be aware that as our business evolves and if there are changes to our membership structure, you will be notified of these changes and will be automatically enrolled in the membership plan that most closely aligns with your existing membership level.

Automatic membership renewals will be processed the day your existing membership ends. After your 12 months of agreed membership commitment, your membership payment will continue on the same date each month.

If you do not wish to proceed with automatic membership renewal, you must opt-out 14 business days before your current membership renewal date using this Membership Cancellation form.

Note: If you elect to renew your xchange membership through any promotion or retention efforts by xchange, you hereby agree to another annual commitment and are subject to the same cancellation and refund policy as your original 12-Month Commitment.

MEMBERSHIP CANCELATION AND REFUND POLICY:

Membership Cancellation Within a current 12-month Commitment Period: 

You may submit a cancellation request through our Membership Cancellation form. Cancellation Requests received by this form will be reviewed within 10 business days of receipt.

Approved cancellation requests that occur inside a current 12-month membership agreement term are subject to a 50% cancellation fee. The 50% cancellation fee is based on the balance of the remaining payments due in the original 12-month agreement.

There are no refunds on paid-in-full membership agreements as you have received both the services and the discount benefit upfront. Your membership will not be renewed at the end of your 12-month agreement.

Cancellation requests made outside our Membership Cancellation form will not be recognized. There are no refunds on payments that are processed prior to an approved cancellation request.

Membership Cancellation Outside a current the 12-month Commitment:

You may cancel at any time outside of a current 12-month membership commitment agreement by submitting a cancellation request through our Membership Cancellation form. Cancellation Requests received by this form will be reviewed within 10 business days of receipt.

Once a cancellation request has been received through our Membership Cancellation form and you are outside of a current 12-month membership agreement terms, no future payments will be processed. 

If a payment is processed after a documented request to cancel is received through our Membership Cancellation form, such payments will be refunded within 10 days.

Cancellation requests made outside our Membership Cancellation form will not be recognized. There are no refunds on payments that are processed prior to an approved cancellation request.

MEMBERSHIP NON-TRANSFERABLE OR SHAREABLE:

Each membership is uniquely assigned to the individual who completes the purchase or the designated party for the membership at the point of purchase. The xchange membership purchase is intended solely for the individual account holder and therefore the membership benefits held by that member are not transferable or shareable with any other person.  

Further, attendance to xchange events are not transferable or shareable with any person.

Should a violation of this policy occur, it may result in the discontinuation of membership privileges without the possibility of a refund.

Formal transfers of memberships may be considered on a case-by-case basis and should be discussed directly with our membership success team. Please reach out to membership@xchangeapproach.com for more information

UNLAWFUL OR UNETHICAL BEHAVIOR:

xchange reserves the right to terminate a membership agreement at any time without explanation if the member engages in any unlawful or unethical behavior that may harm the reputation, interests, or community of xchange, with the member having no rights to refund or compensation in such cases.

CHANGE IN TERMS: 

xchange reserves the right to change this agreement at any time. Any changes will be effective upon posting of the revisions at www.xchangeapproach.com which is reflected in the date last updated. For existing active memberships, such changes shall be effective thirty (30) days after posting of the revisions at www.xchangeapproach.com. Your continued use of membership and training after that date will constitute your acceptance of such changes.

xchange GUIDE CERTIFICATION PROGRAM CANCELLATION AND REFUND POLICY:

At xchange, we understand the importance of your investment in our Guide Certification Program . 

Non-Refundable Investment: The investment made in the Guide Certification Program is considered non-refundable.

Zero Risk Promise for Certification: At xchange, our commitment is to deliver exceptional value to our customers. In the event that you feel we have not met this commitment, we offer a Zero Risk Promise. If you participate in and complete all xchange Certification requirements, and still don’t believe it was worth the investment, we’ll refund 100%.

Eligibility: Any requests for refund must be made within three months of completing your Guide Certification Program training to be eligible for a refund under the Zero Risk Promise and fulfill the following requirements: 

  • Full participation is required, defined as attending all of the Certification Guide Experiential Training Sessions and Practice Sessions.
  • Complete all the self-study digital course modules.
  • Completed all required debrief Posts.

Refund Process: If you meet the criteria for the Zero Risk Promise for the Guide Certification Program, you can request a refund of your entire fee. 

Refund requests must be submitted in writing via email to hello@xchangeapproach.com. You will be required to submit supporting documentation and have an exit interview with one of our team members to ensure the criteria for the Guide Certification Program Zero Risk Promise has been completed.

Approved refunds will be processed within 30 days of the request.

TRAINING CANCELATION AND REFUND POLICY:

In the event that you are unable to attend the initially scheduled Online xchange Experience (OXE), Awakening Conscious Leadership Experience (ACLE) or other online immersion training experience that you have purchased, xchange offers the flexibility to reschedule your training once for a future date. We do not offer the ability to reschedule to those that have not paid for a ticket.

To reschedule or request a  cancellation, kindly submit in writing via email to hello@xchangeapproach.com within 48 hours of your training. If you fail to attend any scheduled training and do request to reschedule your training, no refunds will be issued for your purchase.

In the event that you attend the full Online xchange Experience (OXE) or Awakening Conscious Leadership Experience (ACLE) training and find yourself dissatisfied by the end of the training, we are pleased to consider issuing a full or partial refund. Refund requests must be submitted in writing via email to hello@xchangeapproach.com within 48 hours of completing your training.

TRAINING GUEST PASSES: xchange ONLINE IMMERSION TRAININGS​:

Usage Limitation: If your xchange membership level allows for Guest Passes you will be granted the privilege of inviting guests to attend xchange Online Immersion Trainings, specifically the Online xchange Experience (OXE) and Awakening Conscious Leadership Experience (ACLE). Each non-member guest is eligible to attend each of these events only once.

Eligibility Criteria: Guest passes are intended for non-xchange members who have not previously attended the Online xchange Experience (OXE) and Awakening Conscious Leadership Experience (ACLE). The invitation should be extended to individuals you personally know, can attest will be a good fit for the training and give/receive value through the experience.

Submission Deadline: The deadline for submitting your guest passes is expressly outlined for each event inside of the member guest pass form for that event. 

Membership Requirement: The inviting member must be an active member at the time of the event for which guests are invited. The member does not have to be present at the event for the guest to attend.

By utilizing a guest pass, you acknowledge and agree to abide by these terms and conditions. Failure to adhere to these conditions may result in the invalidation of guest passes and may impact future ability to invite guests.

IN-PERSON EVENT CANCELATION AND REFUND POLICY:

There are no exceptions to this policy under any circumstances. No refunds will be provided for late arrivals or early departures from any event. 

Cancellation or transfer requests for in-person events must be submitted in writing via email to hello@xchangeapproach.com.

  • More than 60 days prior to the in-person event: 100% refundable.
  • 59 to 45 days prior to the in-person event: 50% refund or a credit to our next summit.
  • 44 to 30 days prior to the in-person event: 25% refund or a credit to our next summit.
  • Less than 30 days prior to the in-person event: 0% refund or a credit to our next summit.

The credit is valid for one year from the date of issuance. If credit is not utilized within the one year period of time, the credit will be canceled. 

If you wish to transfer your ticket, or a ticket you purchased for a guest, to another participant, please inform us in writing via email at hello@xchangeapproach.com.

CONSCIOUS LEADERSHIP ACCELERATOR (CLA) and BUSINESS ACCELERATOR (CLBA) CANCELLATION AND REFUND POLICY:

At xchange, we understand the importance of your investment in our programs Conscious Leadership Accelerator & Business Accelerator. 

Non-Refundable Investment: The investment made in the Conscious Leadership Accelerator & Business Accelerator programs is considered non-refundable.

Zero Risk Promise for CLBA: At xchange, our commitment is to deliver exceptional value to our customers. In the event that you feel we have not met this commitment and you have not made back your investment at the end of the Conscious Leadership Business Accelerator program, we offer a Zero Risk Promise.

Eligibility: To be eligible for a refund under the Zero Risk Promise for the Conscious Leadership Business Accelerator program:

  • Full participation is required, defined as attending at least 75% of Conscious Leadership Accelerator and Conscious Leadership Business Accelerator training calls.
  • You have completed daily / weekly journaling prompts for the complete 6 week Conscious Leadership Accelerator program.
  • You have executed on and followed the business launch workshop plan and have done the required outreach to make your investment back.

Refund Process: If you meet the criteria for the Zero Risk Promise for the Conscious Leadership Business Accelerator program, you can request a refund of your entire fee. 

Refund requests must be submitted in writing via email to hello@xchangeapproach.com. You will be required to submit supporting documentation and have an exit interview with one of our team members to ensure the criteria for the Conscious Leadership Business Accelerator program Zero Risk Promise has been completed.

Refund requests must be submitted by December 31st, 2024.

Approved refunds will be processed within 30 days of the request.

CONSCIOUS ELEVATION ACCELERATOR (CEA) and CONSCIOUS ELEVATION ACCELERATOR PLUS (CEA+) CANCELLATION AND REFUND POLICY:

At xchange, we understand the importance of your investment in our programs Conscious Elevation Accelerator & Conscious Elevation Accelerator Plus. 

Non-Refundable Investment: The investment made in the Conscious Elevation Accelerator & Conscious Elevation Accelerator Plus programs are considered non-refundable.

Zero Risk Promise for Conscious Elevation Accelerator Plus: At xchange, our commitment is to deliver exceptional value to our customers. In the event that you feel we have not met this commitment, we offer a Zero Risk Promise.

Eligibility: To be eligible for a refund under the Zero Risk Promise for the Conscious Elevation Accelerator Plus program:

  • You must be up to date on all your payments
  • You must attend 10 out of the 12 weekly CEA calls
  • You must attend all of your one on one coaching calls (6 calls)
  • You must complete the morning, evening and weekly journaling pages
  • You must complete all the videos and worksheets inside of the CEA program

Refund Process: If you meet the criteria for the Zero Risk Promise for the Conscious Elevation Accelerator Plus, you can request a refund of your entire fee. 

Refund requests must be submitted in writing via email to hello@xchangeapproach.com. You will be required to submit supporting documentation and have an exit interview with one of our team members to ensure the criteria for the Conscious Elevation Accelerator program Zero Risk Promise has been completed.

Refund requests must be submitted by January 31st, 2025.

Approved refunds will be processed within 30 days of the request.

Last Modified: August 7, 2024

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