How do you react when things go sideways?

This week’s Facilitation Insight offers a simple playbook and script to use when things don’t go as planned.

As facilitators, we need to be prepared to effectively manage ourselves, the group and the process, when things don’t go as planned, especially if a participant brings forward something confrontational.

In this Facilitation Insight video Jon shares “The Three Acknowledgements”, a simple playbook and script to use when someone in the group brings forward a confronting issue that needs to be addressed.